Shipping Policy

Shipping policy for online pet is below. Please read for your information before placing your order.

Shipping Charge

Some of our items now qualify for free shipping. Some other items may have an extra shipping cost. Some of other items are qualified for a flat rate shipping. The shipping charge will show at checkout when you enter the postal code.

Shipping & Handling Time

The items will be shipped within 1-2 business days of receiving your order. We will send a confirmation email with details of shipping. We use Canada Post and UPS for shipping.

Delivery Time

The delivey time vary depends upon the place of delivery. Usually it takes 2-10 business days.

The products can not be deliver to the following locations

  • PO boxes
  • Hotels
  • Freight forwarders
  • International shipping addresses
  • Storage facilities

All items on have their own specific shipping terms, methods and restrictions. Some products are subject to delivery restrictions. These restrictions vary from item to item.

If you are notified that the shipping address is restricted for a specific item, delivery will unfortunately not be possible at this time.

Contact Us

If you have any questions about the shipping policy, contact the customer service at

A customer service representative will contact you back.

Thanks for shopping with us.